Four Points Flex by Sheraton Kanazawa

IT

I'm Thanos.

5/5Google· 2 months ago

This was my first time staying here. The level of service during check-in and when receiving information about the surrounding area was on par with other Marriott-affiliated hotels. The hotel is kept very clean. The size of the bathroom in the room is perfectly adequate for business travelers. The only thing is that the angle makes it a little uncomfortable to watch TV while lying in bed. The location is excellent, and the distance from the affiliated parking lot isn’t really a concern. The nearby tourist attractions were within walking distance. I used to stay at the APA Hotel in Katamachi, but I’ll be switching to this hotel from now on. I highly recommend this hotel as a base for business trips or sightseeing in Kanazawa.

DB

Darya Biryulyaeva

3/5Google· 6 months ago

Overall, good price/value. But not perfect. We faced multiple issues during our stay: first, we couldn’t use wi-fi service due to system error (our iPhones, Laptop as well). We read in the info brochure that we can ask hotel staff to navigate this issue. But front desk managers did not solve the issue and did not provide any alternatives during our 2 nights stay, which is very strange for Marriott chain. We never faced this problem previously in many countries/hotels/common spaces, including Marriott hotels worldwide. Secondly, the smart toilet was broken and the water just spilled into the floor of the bathroom when using any “smart functions”. And finally, maybe this was our fault, but the could not set AC control to comfortable temperature. It was very hot into our room, and the windows did not open as well (they even didn’t have any view, but we have heard some hotels are like this). But bed was comfortable, room was clean, amenities provided also were good. And the location just perfect for anything you may need. Kanazawa is beautiful charming city. And I can say this hotel had really comfortable price, so overall despite the issues I am satisfied with the visit. But next time I would pick any other hotel in this area

BK

Bastian Krickow

5/5Google· 5 months ago

The breakfast buffet at Four Points Flex was outstanding and truly a highlight of our stay. We really loved the wide variety of Japanese-style dishes, all freshly prepared and full of flavor. Every morning felt like a treat, with so many great options to choose from. The fish was especially impressive — incredibly fresh and clearly sourced locally. Everything was beautifully presented, constantly replenished, and of excellent quality. You could really feel the care and attention in every detail. We really loved starting our day here. It was absolutely worth every yen and easily one of the best hotel breakfasts we’ve had. Highly recommended!

RN

Raluca Nae

5/5Google· 5 months ago

The hotel’s location is really good, very close to everything in the city centre. The room was very clean but a bit small. We didn’t travel with a lot of luggage here so it was not a problem. They have amenities like toiletries and pajams to pick in the lobby. They were really kind to us, we had to print some bus tickets and they helped us at reception. Breakfast was okay, a bit of everything but not too big. Would definitely stay again if we have the chance! 🌸

TM

Trip.com Member

5/5Trip.com· 3 months ago

i could hear the traffic clearly on the 3rd floor, so they moved me to the 12th floor where it was mostly quiet. there was an electrical buzzing sound coming from the bathroom, i thought it was the lightbulb, but when i got in the shower it sounded like it emanated from the vent. i shut the bathroom door and it was almost inaudible from bed so i was able to sleep. definitely quieter than most of the japanese hotels i've experienced in this price range.very clean. very polite staff. free water machine on every floor (i think). free coffee in the lobby. convenience stores nearby. expensive grocery store ~200 meters. regular grocery stores are a bus ride away, so it made more sense to me to get the buffet.breakfast costs 1800yen when paying in-person, but when adding it on trip.com it was less of an increase in cost. it was disappointing because there were pictures of different kinds of fish online and on the picture in the hotel lobby, but they didn't have fish as seen kin the pictures. i still purchased the breakfast when i extended my stay because they had eggs, good vegetables, and ice cream. the fruit was in syrup so i'm guessing it was from a can. orange juice was from a carton. i didn't see any meat in the curry, just potatoes. overall, mostly cheap, but with a few tasty items of quality.only 2 washing machines and they also dry the clothes so it takes ~2 hours. 400-600 yen for washing and drying. it dispenses detergent automatically, but the detergent was insufficient so i added my own and rewashed it; therefore, i was unfortunately hogging 1 of the 2 machines for several hours. plus it cost me well over 1000 yen.

V

viscountesslily

4/5Tripadvisor· a year ago

The location is excellent, about 15 min walk from Kanazawa station. Hotel is clean, the lobby is welcoming. You can pick up extras like toothbrush, body wash towel. The room is small and hardly enough space for 2 people and luggages. But it is functional and clean. The bed is comfortable and the bathroom is adequate. Hotel is within walking distance to Omicho market, Kanazawa castle park, and the Higashi Chaya-gai district.

T

T

2/5Google· a month ago

This hotel is a rebranded version of the former Unizo Inn. Its location is nothing special—neither particularly good nor bad—though there is a 7-Eleven just a minute's walk away, and Omicho Market is nearby. Despite checking in after 4:30 PM, the guest room hallway was in disarray, clearly showing the aftermath of housekeeping activities. This sloppy management and lack of attention to detail were reflected in the poor quality of the room cleaning itself. There were uncleaned drips from a cup or bottle on the desk, the carpet was covered in stains, and the lamp base was marred by grime; the room was simply filthy. It was cramped, the shower curtain smelled of mold, and the place is unsuitable for anyone who values ​​cleanliness. There are no advantages other than the low price. Furthermore, the white rice served at breakfast—touted as being from Ishikawa—was yellowed and of such poor quality it resembled rice cooked at home the previous day and left in the warmer for over 24 hours; it is doubtful whether it was worth the 1,800 yen price tag. All in all, having stayed here once, I would absolutely never stay again.

TM

Trip.com Member

4.2/5Trip.com· 4 months ago

Quite good, although I can say that rooms here are REALLY small. But central location and price are quite good. The only downside is that reception workers (at least one guy there) can be not very welcoming, and what's weird that this guy don't even speak a basic English - which is objectively a professional incompetence when you work in hospitality industry in the center of a city with quite lots of tourists, was quite surprising.